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SHIPPING AGENCY SERVICES

End-to-End Port Services You Can Rely On
At Hellenic Ports, we provide a comprehensive range of services designed to keep your operations moving seamlessly. Whether you're managing a single vessel or overseeing a complex supply chain, our expert team ensures efficiency, reliability, and transparency at every stage.
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Full Vessel Clearance Coordination

We manage the complete arrival, stay, and departure process for vessels, ensuring all formalities are completed promptly. This includes handling documentation, scheduling pilots and tugs, arranging berth reservations, and liaising with customs, immigration, and port health authorities to avoid any operational delays.

24/7 Communication and Coordination

Our team remains in constant contact with port stakeholders to provide real-time updates and handle emerging issues during port calls. We supervise loading/unloading, coordinate with stevedores, and maintain full transparency throughout the operation to ensure efficient turnaround.

24/7 Communication and Coordination

Our team remains in constant contact with port stakeholders to provide real-time updates and handle emerging issues during port calls. We supervise loading/unloading, coordinate with stevedores, and maintain full transparency throughout the operation to ensure efficient turnaround.

Regulatory Compliance

We prepare and verify all necessary port documents, including cargo manifests, bills of lading, customs declarations, and arrival/departure reports. We also ensure vessels comply with local and international regulations, minimizing legal or financial risks for shipowners and charterers.

Key Features and Benefits
Our port agency services are built around operational excellence and customer peace of mind. We act as a single point of contact for all port activities and ensure full compliance, speed, and transparency throughout the process.
Proactive Communication
Regular status updates and issue resolution without delay thanks to our local presence and established relationships.
Cost Control and Savings
We monitor disbursement accounts and service charges to avoid hidden costs and ensure fair pricing.
Emergency Support
Whether it’s a medical case or sudden weather impact, we respond immediately with predefined protocols and local resource access.
Regulatory Expertise
Our team ensures full compliance with customs, immigration, and port regulations — reducing penalties and time loss.
Types of Vessels and Cargo Handled
We handle a wide range of vessel types and cargo categories with specialized teams and resources adapted to each operation. Whether it's bulk, containerized, project cargo or specialized fleets, we deliver precision and care at every stage.
  • Tankers and Bulk Carriers
    Safe coordination for crude oil, gas, and dry bulk, including hazardous cargo handling and terminal interface.
  • Container Ships
    Efficient turnaround and documentation for high-volume, time-sensitive container operations.
  • Cruise and Ro-Ro Vessels
    Passenger clearance, crew handling, provisioning, and turnaround logistics for leisure and automotive vessels.
  • Heavy Lift and Project Cargo
    Tailored supervision for non-standard cargoes, including crane coordination, permit acquisition, and route surveys.
Why Choose Us for Shipping Agency Services
With decades of hands-on experience and a deep understanding of regional port operations, we bridge global shipping needs with local execution. Our teams operate with precision, transparency, and around-the-clock dedication — ensuring your vessel is handled as if it were our own. We’re more than just agents — we’re your strategic partner in every port call.
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24/7 Service Availability — Always ready to assist, day or night
Experienced Professionals — Knowledgeable teams with local expertise
End-to-End Solutions — From port to final destination
Commitment to Excellence — Transparent, reliable, and customer-focused
Transparency & Integrity — No hidden fees or surprises.
Other Services We Offer
In addition to Shipping Agency operations, we provide a full suite of complementary services to support your entire supply chain. From inland transportation and warehousing to crew management and customs clearance, our integrated solutions ensure operational efficiency, cost control, and peace of mind — at sea, on land, and at every point in between.
Port Logistics
Husbandry Services
Protective Agency
Rail and Special Transportation
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